While most Chicago moving companies try their best not to damage your items, sometimes mistakes do happen. In those instances there are a few steps you need to take to recoup your money for the damaged item. I always recommend that individuals inventory their items as they are being unloaded. This way you’re able to pinpoint damages if any. It also allows the mover to see the damaged item.

The first step in your insurance claim process would be to take a picture of the damaged item. Then contact your Chicago mover with your claim. They will transfer you to their claims department who will ask you a few questions and explain your next step. The amount of your payout is based on the level of insurance you purchased. The claims process is usually pretty simple. On occasion you may need to follow-up with them if you don’t get a quick response. So make certain you document the name of each individual you speak with.